Frequently Asked Questions
Everything you need to know about your Sophia Webster purchase.
How do I know which size to order?
Our footwear generally runs true to size, though some styles may vary. We provide a detailed size guide on each product page, including conversions for UK, EU, and US sizing to help you find your perfect fit.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be returned in their original, unused condition with all Sophia Webster packaging and dust bags included.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my Sophia Webster shoes?
To maintain the quality of your shoes, avoid contact with abrasive surfaces and liquids. For our leather and suede styles, we recommend using a specialist protector spray and storing them in the provided dust bags.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor its progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Klarna for flexible payment terms.