Returns & Exchanges
We want you to be delighted with your purchase; however, if you are not entirely satisfied, you may return your items within 14 days of receipt for a refund or exchange. Please ensure that all products are returned in their original condition, unworn, and with all Sophia Webster packaging and security tags intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original designer box and protective packaging to ensure they arrive back to us in perfect condition.
Label and Ship
Generate and print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at your nearest authorized collection point.
Refund Processing
Once our warehouse team has inspected and approved your return, your refund will be issued to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing